We specialize in placing Tier 1, Tier 2, and Tier 3 IT support technicians — screened by recruiters who understand what good support talent actually looks like.
Representative roles currently active in our network. View all open roles →
Remote · MSP · $22–28/hr · Microsoft 365, Windows 10/11, Intune, ticketing
Apply →Remote · Enterprise · $75–90k · ITIL, team leadership, SLA management
Apply →Remote · MSP · $30–42/hr · ConnectWise, Datto, networking, server support
Apply →A help desk recruiter is a specialized staffing professional who sources, screens, and places IT support technicians and end-user support specialists. Unlike general recruiters, a specialized help desk recruiter understands Tier 1, 2, and 3 support workflows, ticketing systems, ITSM frameworks, and the technical skills needed for each level.
Contract help desk rates vary significantly by tier and geography. Tier 1 support typically ranges from $18–25/hr. Tier 2 support runs $22–35/hr. Tier 3 or senior desktop support can reach $35–50/hr. Direct hire salaries for help desk managers and senior technicians range from $55,000–85,000 annually.
For contract placements, we can typically present qualified help desk candidates within 2–5 business days of receiving a confirmed job order. Direct hire timelines depend on the seniority level and any specific requirements, but most placements are completed within 2–4 weeks.
Yes. The majority of help desk roles in our network are remote or remote-first. We recruit IT support professionals nationwide and match them to employers who have built effective remote support operations. We screen for remote-readiness in addition to technical skills.
Common certifications we look for depending on the role include CompTIA A+, CompTIA Network+, Microsoft MD-102 (Endpoint Administrator), Microsoft 365 Fundamentals, and ITIL Foundation. For MSP environments, experience with specific RMM tools (ConnectWise, Datto, Kaseya) and PSA platforms is also evaluated.